Privacy Policy
Introduction
Envieco Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or contact us regarding our boiler installation, repair, or servicing services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.
Who We Are
Company name: Envieco Ltd
Business activity: Boiler installation, replacement, repairs, and servicing
Contact email: info@envieco.co.uk
Envieco Ltd is the data controller responsible for your personal data.
Data Protection Principles
We comply with data protection law. This means that personal data we hold must be:
Used lawfully, fairly, and transparently
Collected only for valid purposes we have explained to you
Relevant and limited to what is necessary
Accurate and kept up to date
Kept only as long as necessary
Kept securely
What Personal Information Do We Collect?
We may collect and process the following information:
Full name
Email address
Phone number
Home address or postcode
Details about your property and heating system
Enquiry details submitted via contact or quote forms
Communication history with us
We do not collect special category personal data (such as health or biometric data).
How Do We Collect Your Information?
We collect personal information when you:
Complete a contact or quote request form on our website
Contact us by phone, email, or message
Request information about our services
Enter into an agreement with us
How Do We Use Your Personal Information?
We use your personal data to:
Respond to enquiries and provide quotations
Arrange boiler installations, repairs, or servicing
Contact you regarding your enquiry or booking
Improve our website and services
Meet legal or regulatory obligations
We only use your data where we have a lawful basis, such as:
Performance of a contract
Legitimate business interests
Legal obligations
Your consent (where applicable)
If You Fail to Provide Personal Information
If you do not provide information that is necessary to respond to an enquiry or provide a service, we may be unable to proceed with your request.
Change of Purpose
We will only use your personal data for the purpose it was collected unless we reasonably consider that another purpose is compatible with the original one. If we need to use your data for a new purpose, we will inform you.
Who Has Access to Your Personal Information?
Your personal data may be shared with:
Employees or contractors of Envieco Ltd
Gas Safe registered engineers carrying out work on our behalf
Service providers such as website hosting, CRM systems, or email platforms
Professional advisers (e.g. accountants or legal advisers)
All third parties are required to respect the security of your data and treat it in accordance with the law.
We do not sell your personal data.
How Do We Protect Your Personal Information?
We have appropriate security measures in place to prevent personal data from being accidentally lost, used, accessed, altered, or disclosed.
Access to your data is limited to those who need it for legitimate business purposes.
How Long Do We Keep Your Personal Information?
We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.
When your data is no longer required, it is securely deleted or anonymised.
Your Rights
Under data protection law, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Request erasure of your data
Object to or restrict processing
Request data portability
Withdraw consent at any time (where applicable)
To exercise any of these rights, please contact us at info@envieco.co.uk.
Cookies
Our website may use cookies to improve user experience and analyse website performance. You can control cookies through your browser settings.
Automated Decision Making
We do not use automated decision-making or profiling.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
Envieco Ltd
📧 info@envieco.co.uk